{"id":3,"date":"2026-08-24T20:15:41","date_gmt":"2026-08-24T20:15:41","guid":{"rendered":"https:\/\/komplice3d.com\/?page_id=3"},"modified":"2026-10-12T14:29:53","modified_gmt":"2026-10-12T14:29:53","slug":"politique-de-confidentialite","status":"publish","type":"page","link":"https:\/\/komplice3d.com\/en\/politique-de-confidentialite\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"

Last updated:<\/strong> September 28, 2026
\nBusiness:<\/strong> Komplice3D
\nWebsite:<\/strong> https:\/\/komplice3d.com
\nEmail:<\/strong> komplice3d@gmail.com
\nAddress:<\/strong> Farnham (Quebec), pickup by appointment <\/p>\n

La pr\u00e9sente politique d\u00e9crit comment Komplice 3D (\u00ab nous \u00bb) collecte, utilise et prot\u00e8ge vos renseignements personnels lorsque vous utilisez notre boutique en ligne. Elle s\u2019inspire des principes de la Personal Information Protection and Electronic Documents Act<\/em> (PIPEDA) and the requirements applicable in Quebec.<\/p>\n

\n

1. Person responsible<\/h2>\n

Komplice3D
\nCourriel : komplice3d@gmail.com
\nPlace of business \/ pickup: Farnham, Quebec, Canada
\nAddress: Farnham (Quebec), pickup by appointment<\/p>\n

For any question about your personal information, write to us at the address above.<\/p>\n

\n

2. Information we collect<\/h2>\n

Depending on how you use the site, we may collect:<\/p>\n

2.1 Information you provide<\/h3>\n
    \n
  • First and last name <\/li>\n
  • Shipping and billing address <\/li>\n
  • Email address and phone number <\/li>\n
  • Content of messages sent through the contact form or by email <\/li>\n
  • Order preferences (products, customizations, notes)<\/li>\n<\/ul>\n

    2.2 Order-related data (WooCommerce)<\/h3>\n
      \n
    • Order details (products, quantities, amounts in CAD) <\/li>\n
    • Purchase history and delivery status <\/li>\n
    • IP address and technical data related to the checkout session (depending on the WooCommerce configuration)<\/li>\n<\/ul>\n

      2.3 Payments (Square)<\/h3>\n

      Card payments are processed by Square<\/strong>. We do not store full card numbers on our servers. Square collects and processes payment data under its own privacy policy.<\/p>\n

      2.4 Technical data and cookies<\/h3>\n
        \n
      • IP address, browser type, pages viewed <\/li>\n
      • Cookies required for the cart, session and security <\/li>\n
      • Analytics cookies or tags, if any (when enabled on the site)<\/li>\n<\/ul>\n
        \n

        3. Purposes of use<\/h2>\n

        We use your information to:
        \n– Process, make and deliver your 3D printing orders
        \n– Communicate with you about an order, a quote or a contact request
        \n– Process payments through Square
        \n– Handle returns, refunds and after-sales service
        \n– Meet our legal and accounting obligations
        \n– Improve the operation and security of the store <\/p>\n

        We do not sell your personal information.<\/p>\n

        \n

        4. Recipients and service providers<\/h2>\n

        Your data may be processed by:
        \n– WooCommerce \/ WordPress<\/strong> (hosting and store)
        \n– Square<\/strong> (payments)
        \n– Carriers \/ postal services (for delivery in Quebec)
        \n– Technical providers needed to run the site (hosting, email)<\/p>\n

        These partners only have access to the data they need for their services and are required to protect it.<\/p>\n

        \n

        5. Retention<\/h2>\n

        We keep order and billing data for as long as necessary for:
        \n– performing the contract and after-sales service;
        \n– our tax and accounting obligations;
        \n– resolving any disputes.<\/p>\n

        Contact messages are kept for as long as needed to handle your request, then archived or deleted according to our operational needs.<\/p>\n

        \n

        6. Cookies<\/h2>\n

        Our site may use:
        \n– Essential cookies<\/strong> : cart, session, authentication, security
        \n– Preference cookies<\/strong> : language or display (if applicable)
        \n– Analytics cookies<\/strong> (if enabled): anonymized or aggregated audience measurement <\/p>\n

        You can set your browser to refuse certain cookies. Refusing essential cookies may prevent the cart or checkout from working properly.<\/p>\n

        \n

        7. Security<\/h2>\n

        We take reasonable measures (restricted access, HTTPS, secure hosting) to protect your data against unauthorized access, loss or use. No system is completely secure, however; if an incident could create a real risk of harm, we will take appropriate action, including notifying you where required by law.<\/p>\n

        \n

        8. Your rights<\/h2>\n

        Subject to the limits set by law, you may request:
        \n– access to your personal information;
        \n– correction of inaccurate information;
        \n– withdrawal of your consent where processing is based on consent;
        \n– details about our practices.<\/p>\n

        To exercise these rights: komplice3d@gmail.com<\/strong>.<\/p>\n

        You may also file a complaint with the Office of the Privacy Commissioner of Canada or the Commission d\u2019acc\u00e8s \u00e0 l\u2019information du Qu\u00e9bec, as applicable.<\/p>\n

        \n

        9. Minors<\/h2>\n

        The store is intended mainly for adults. We do not knowingly collect personal information from minors without appropriate parental consent.<\/p>\n

        \n

        10. External links<\/h2>\n

        The site may contain links to third-party sites (e.g. Square). Their privacy policies are their own; we are not responsible for them.<\/p>\n

        \n

        11. Changes<\/h2>\n

        We may update this policy. The \u201clast updated\u201d date will be revised. If there is a significant change, we may post a notice on the site.<\/p>\n

        \n

        12. Contact<\/h2>\n

        Komplice3D<\/strong>
        \nCourriel : komplice3d@gmail.com
        \nPickup: Farnham, Quebec, Canada
        \nAddress: Farnham (Quebec), pickup by appointment<\/p>","protected":false},"excerpt":{"rendered":"

        Derni\u00e8re mise \u00e0 jour : 28 septembre 2026 Entreprise : Komplice 3D Site : https:\/\/komplice3d.com Courriel : komplice3d@gmail.com Adresse : Farnham (Qu\u00e9bec), ramassage sur rendez-vous La pr\u00e9sente politique d\u00e9crit comment Komplice 3D (\u00ab nous \u00bb) collecte, utilise et prot\u00e8ge vos renseignements personnels lorsque vous utilisez notre boutique en ligne. Elle s\u2019inspire des principes de la […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t