Politique de confidentialité

Last updated: September 28, 2026
Business: Komplice3D
Website: https://komplice3d.com
Email: [email protected]
Address: Farnham (Quebec), pickup by appointment

La présente politique décrit comment Komplice 3D (« nous ») collecte, utilise et protège vos renseignements personnels lorsque vous utilisez notre boutique en ligne. Elle s’inspire des principes de la Personal Information Protection and Electronic Documents Act (PIPEDA) and the requirements applicable in Quebec.

1. Person responsible

Komplice3D
Courriel : [email protected]
Place of business / pickup: Farnham, Quebec, Canada
Address: Farnham (Quebec), pickup by appointment

For any question about your personal information, write to us at the address above.

2. Information we collect

Depending on how you use the site, we may collect:

2.1 Information you provide

First and last name
Shipping and billing address
Email address and phone number
Content of messages sent through the contact form or by email
Order preferences (products, customizations, notes)

2.2 Order-related data (WooCommerce)

Order details (products, quantities, amounts in CAD)
Purchase history and delivery status
IP address and technical data related to the checkout session (depending on the WooCommerce configuration)

2.3 Payments (Square)

Card payments are processed by Square. We do not store full card numbers on our servers. Square collects and processes payment data under its own privacy policy.

2.4 Technical data and cookies

IP address, browser type, pages viewed
Cookies required for the cart, session and security
Analytics cookies or tags, if any (when enabled on the site)

3. Purposes of use

We use your information to:
– Process, make and deliver your 3D printing orders
– Communicate with you about an order, a quote or a contact request
– Process payments through Square
– Handle returns, refunds and after-sales service
– Meet our legal and accounting obligations
– Improve the operation and security of the store

We do not sell your personal information.

4. Recipients and service providers

Your data may be processed by:
– WooCommerce / WordPress (hosting and store)
– Square (payments)
– Carriers / postal services (for delivery in Quebec)
– Technical providers needed to run the site (hosting, email)

These partners only have access to the data they need for their services and are required to protect it.

5. Retention

We keep order and billing data for as long as necessary for:
– performing the contract and after-sales service;
– our tax and accounting obligations;
– resolving any disputes.

Contact messages are kept for as long as needed to handle your request, then archived or deleted according to our operational needs.

6. Cookies

Our site may use:
– Essential cookies : cart, session, authentication, security
– Preference cookies : language or display (if applicable)
– Analytics cookies (if enabled): anonymized or aggregated audience measurement

You can set your browser to refuse certain cookies. Refusing essential cookies may prevent the cart or checkout from working properly.

7. Security

We take reasonable measures (restricted access, HTTPS, secure hosting) to protect your data against unauthorized access, loss or use. No system is completely secure, however; if an incident could create a real risk of harm, we will take appropriate action, including notifying you where required by law.

8. Your rights

Subject to the limits set by law, you may request:
– access to your personal information;
– correction of inaccurate information;
– withdrawal of your consent where processing is based on consent;
– details about our practices.

To exercise these rights: [email protected].

You may also file a complaint with the Office of the Privacy Commissioner of Canada or the Commission d’accès à l’information du Québec, as applicable.